Frequently Asked Questions

FAQs: 

Who can use Culture Pass?

Cardholding patrons 13 and older of Queens Public Library, Brooklyn Public Library and The New York Public Library are eligible to reserve passes for free admission to participating cultural institutions. To qualify for a free public library card in New York City, you must be a resident of New York State or work for a company or go to school in New York City. If you are eligible and would like to apply for a NYC library card, visit your library’s website below to get started. (Please note that Ecards and Educator cards are not eligible for use with the Culture Pass reservation system).

Which libraries are participating in Culture Pass?

Culture Pass is a collaborative program coordinated by Brooklyn Public Library, Queens Public Library and The New York Public Library.

How do I make a reservation using Culture Pass?

  1. Go to the homepage and click on your library system in the "Reserve a Pass" drop-down menu.
  2. Log in to the Culture Pass reservations system using your library card credentials.
  3. Browse for passes by date or venue. Please note that passes are in high demand and supplies may be limited!
  4. Make a reservation.
  5. Make sure to read each offer carefully, as most museums will require you to make a timed-entry reservation on their website after you have reserved your Culture Pass due to current state regulations related to the Covid-19 pandemic. Unless otherwise noted, your reservation will not be valid for check-in unless you book your time slot in advance.
  6. Print or download your pass shortly before your visit. Remember that once you print/download your pass you cannot cancel your reservation. Passes are only redeemable during hours that each venue is open to the public—be sure to check the venue’s hours before you reserve! You will be required to present valid ID in person that matches the name on your pass. The cardholder who reserved the pass must be present to redeem free entry. 

Which cultural institutions are available for reservation through Culture Pass?

You can see which museums, venues, botanic gardens and other attractions are part of the Culture Pass network by clicking on Participating Organizations. Please note that, due to Covid-19 related closures, not all of our partners are currently able to participate. Don't see your organization listed? Contact us to learn how you can participate!

Why don't all of the sites listed on your website have offers available right now?

While we are working closely with our partner network, many sites remain closed, and even after they open some are not yet ready to begin taking Culture Passes again. Eventually, we plan to restore service at all of the partner sites listed on our Participating Organizations page, but this will take some time due to the Covid-19 pandemic. Please be patient as we work to bring more offers back online over time.

When are passes for a new month available?

Passes will be released on the first of every month for that month, and a certain number of passes will be available to book per week at each participating site. For example, on November 1, passes from November 1-30 will be made available and Culture Pass patrons will be able to reserve any available passes for dates during that month. Please note that passes are in high demand and supplies are very limited due to Covid-19 capacity restrictions!

Is there an age limit to participate in Culture Pass?

You must be at least 13 years old to reserve a pass.

How many passes can I reserve?

You can reserve one pass per cultural institution per calendar year and you can have four active reservations at one time. Having four active reservations will block you from making additional bookings for future dates until the date for one of your active reservations has passed. If you reserve a pass but do not use it you will not be able to book for that institution until the next calendar year. 

How many people can use one pass?

This will vary depending on the venue. Cultural institutions may choose to offer passes for two adults or families of four. When using Culture Pass to attend a performance, the pass will typically admit just one person. Be sure to carefully read the details when reserving your pass. Passes are not transferable. Remember, you will be required to present valid ID in person that matches the name on your pass. The cardholder who reserved the pass must be present to redeem free entry.   

Can I print a pass at a library branch?

Unfortunately not. At this time, library branch printers are not available to the public due to Covid-19 related precautions.

Is there a mobile version of Culture Pass?

Yes, you can access the Culture Pass website on your mobile device. Currently, there is no Culture Pass app.

Why can’t I make a reservation?

There are a few reasons why you may not be able to make a reservation:

  • No passes are currently available. Check back on the first of the month!
  • You have four active reservations—the maximum you can have at any given time.
  • You’ve already used up your pass at this site for the year.

How do I cancel an active Culture Pass reservation?

You can only cancel a pass if you have not clicked on the "Print/Download" button and agreed to the warning that passes cannot be cancelled after viewing or printing. For this reason, we recommend printing your pass one day prior to your reservation. Library staff cannot cancel passes for you. If you need to cancel, please do so with three days notice (when possible) to allow someone else to use the pass.

How is this different from other programs like IDNYC or Cool Culture?

The Culture Pass program allows cardholders the ability to reserve one free day pass per participating institution per year. In contrast, IDNYC allows for free year long memberships to participating institutions. Cool Culture is targeted to low-income families with young children, also providing year long access. Culture Pass is available to any NYC library card holder age of 13 and older. 

How can I reset my PIN?

You can reset your PIN by visiting the website of your home library system. Please follow the links below...